Arizon Companies
  • 17-Feb-2017 to 18-Apr-2017 (CST)
  • Johnson MarCraft Production
  • St. Louis, MO, USA
  • Salary
  • Full Time

Health, Dental, Vision, Life, FSA and 401K


The Field Service and Start-up Technician shall be responsible for the start-up, installation supervision, training, maintenance and field troubleshooting and repair of air handling systems provided by the Company in any of the three operating divisions; Johnson, Marcraft and Arizon Structures.  The Field Service and Start-up Technician will coordinate site visits and field efforts with the customer, Customer Services Manager, and Customer Service Representative so that scope, payment terms and logistics are confirmed.  The Field Service and Start-up Technician will perform duties at customer sites, utilize office-based computer systems as well as complete and file reports as required to maintain project documentation.

 GOAL OF POSITION

The goal of the Field Service and Start-up Technician position is to provide services as necessary to ensure that our customers receive full value from our products through professional, timely service after our products have reached a customer site. Often the last, and perhaps only face-to-face contact the company will have with the building owner, the Field Service and Start-up Technician will conduct themselves with the utmost professionalism.

FUNCTIONS OF THE POSITION

  • Provide installation supervision to contractors or owners relative to unit re-assembly and/or installation
  • Provide or supervise unit start-up
  • Provide customer or third-party service provider training relative to unit maintenance procedures
  • Perform routing/scheduled unit maintenance
  • Provide other maintenance, service or troubleshooting services as required
  • Provide phone support to diagnose customer or third-party service provides diagnosis and repair of our equipment.
  • Coordination of travel/site-visits with Customer Service Organization in order to optimize travel to near-by sites
  • Assist Customer Service Manager in the estimation, contract/scope development and billing of services
  • Generate and file field service reports on a timely basis
  • Plan and conduct trips in accordance with corporate travel policy.
  • Ability to travel as a primary element of the position
  • Actively utilize company software & IT infrastructure to maintain project documentation and facilitate coordination with other company functions

 EDUCATION & EXPERIENCE:  

  • 2-Year Degree in HVAC Technology, Manufacturer Sponsored Training (e.g Trane, YORK, Carrier, McQuay) on like equipment, or equivalent experience
  • 3-5-years experience in Field Service and Start-up Technician role
  • HVAC experience with operational knowledge of fans, coils, refrigeration, piping, sensors and controls
  • Electrical knowledge and understanding of NEC requirements for installation
  • Working knowledge of controls operation platforms and BAS
  • Experience in Power Flame gas burner control and tuning. Knowledge of NFPA 54, National Fuel Gas Code

 SKILLS & ABILITIES:

  • Ability to travel overnight on a routine basis
  • MS Office Applications: WORD, EXCEL, OUTLOOK
  • Must have valid drivers license and passport
  • Ability to independently generate, read and interpret equipment test reports
  • Ability to operate lifts, safety and fall protection equipment
  • Ability to lift, handle and operate equipment, as required
  • OSHA 10 training or greater
  • Ability to climb ladders, stand for long periods of time and work in confined spaces
  • Good oral and written communication skills
  • Interpersonal skills to effectively interact with company and customer engineers and service personnel
  • Desire to improve/upgrade capabilities as well as learn new skills that will advance productivity and efficiency
  • Ability to work independently, effectively manage time and organize activities effectively

 

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